Quick triage (1–2 clicks)¶
Support safety (read this first)
- Admins/devs will not DM you first. Keep support conversations public (Telegram group / GitHub issues).
- Never share your seed phrase, private keys, or
wallet.datwith anyone. - Use only official download links (https://reddcoin.com / https://redd.love / https://download.reddcoin.com). Beware look‑alike sites.
- If someone asks you to “verify” by sending coins, installing remote-control software, or sharing secrets (seed/private key), it’s a scam.
- When sharing logs/screenshots publicly, redact personal info (paths, IPs, usernames). Do not redact block hashes needed for fork checks.
- If you’re not sure what to back up (and where it lives), see Reference → Wallet files & locations in this knowledgebase.
Use this page to jump straight to a fix.
Prefer a guided flow? See: Troubleshooting decision tree.
Before you change anything: make an offline backup of your wallet files (
wallet.datand/or thewallets/folder). If you need the file paths, see: Wallet files & locations.
Pick your symptom¶
| What you see | Best next step |
|---|---|
| Wallet won’t sync / hours behind / stuck at a block height | Clean resync (v4) |
| “No peers”, “0 connections”, or can’t find the network | Fix: no peers / connections |
| “Corrupted” database / wallet crashes on startup | Fix: corrupted blockchain data |
| Sent RDD but it’s unconfirmed / “stuck” | Fix: stuck transaction (zapwallettxes) |
| Balance looks wrong / wallet shows “wrong chain” | Fix: wrong fork / chain split |
| Upgrading from a very old wallet (v3.x) to current (v4.x) | Fix: v3 → v4 upgrade |
| Restoring from backup / moving to a new computer | Fix: restore wallet files |
| Staking isn’t starting / no anvil / “not staking” | Fix: staking doesn’t start |
| Staking is enabled but you never win a block | Fix: staking expectations & coin age |
| Exchange deposit/withdrawal missing | Fix: exchange issues |
| You’re not sure if you’re on v3 or v4 | Version compatibility & upgrades |
If you still can’t tell what’s wrong¶
- Check the block height in your wallet and compare it to a public explorer.
- Check your wallet’s Core version and whether it’s v3 or v4.
- If asked to share logs, start with the last 100 lines of
debug.logand redact personal info (paths/IPs).
Next: Troubleshooting overview