Support safety & scam avoidance¶
Support safety (read this first)
- Admins/devs will not DM you first. Keep support conversations public (Telegram group / GitHub issues).
- Never share your seed phrase, private keys, or
wallet.datwith anyone. - Use only official download links (https://reddcoin.com / https://redd.love / https://download.reddcoin.com). Beware look‑alike sites.
- If someone asks you to “verify” by sending coins, installing remote-control software, or sharing secrets (seed/private key), it’s a scam.
- When sharing logs/screenshots publicly, redact personal info (paths, IPs, usernames). Do not redact block hashes needed for fork checks.
- If you’re not sure what to back up (and where it lives), see Reference → Wallet files & locations in this knowledgebase.
This knowledgebase assumes a hostile environment: scammers will target people asking for help.
Golden rules¶
- No DMs. If someone DMs you “support”, treat it as a scam attempt. 1
- Never share secrets. Seed phrases, private keys,
wallet.dat, remote-desktop access. - Verify links. Use https://redd.love / https://reddcoin.com / https://download.reddcoin.com as your starting points.
- Ask in public channels. You get collective validation and scammers have less room to manipulate.
Why we say this¶
Admin guidance in the Telegram channel repeatedly warns users not to talk privately when troubleshooting forks/sync issues. 1